Support
Gorgias
Helpdesk built for Shopify and ecommerce
Reviewed by The TradeSoftwareHub Editorial Team Updated 2026-06-01
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Overview
Gorgias unifies email, chat, social, and SMS support with deep Shopify context — order status, refunds, and customer LTV right in the ticket.
Pros
- Native Shopify integration
- Macros and automation save hours
- Multi-channel inbox
Cons
- Pricing tied to ticket volume
- Reporting is basic on lower plans
Best for
Shopify brands doing 100+ support tickets per week.
Key features
HelpdeskMacrosMulti-channelShopify integration
Industries Gorgias supports
User reviews
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